Appointd is flat-rate booking software for UK salons, barbers and therapists. Keep 100% of every booking. Own your client relationships. No marketplace.
No credit card · Zero commission · Cancel any time
"Treatwell takes 30% commission. On a £60 colour treatment I keep £42. It's unsustainable."
"My regular clients now think of themselves as Treatwell customers, not mine. I can't contact them directly."
"They keep running promotions on my services without asking. My prices are being discounted for me."
"When I left Treatwell, half my bookings disappeared because clients had no idea how to find me directly."
Paraphrased from verified reviews on Capterra, Trustpilot, and Reddit r/salon (2025–2026)
For a UK salon doing £5,000/month in Treatwell bookings:
Treatwell
£1,250+
commission per month
25% average commission rate
On £5,000 revenue = £1,250
Plus you don't own the clients
Discounts may reduce your prices further
Appointd Pro
£35
per month, flat
£35 — that's it
£0 commission
You own every client
Your prices, your brand
Keep £1,215+/month that was going to Treatwell.
| Feature | Treatwell | Appointd |
|---|---|---|
| Commission per booking | 20–35% per booking | 0% — keep everything |
| Monthly software fee | £0 (but commission replaces it) | £35/mo flat (Pro) |
| Client data ownership | Treatwell owns marketplace clients | 100% yours. Full CSV export. |
| Discount promotions | Treatwell can discount your prices | You control your pricing |
| Direct client contact | Restricted via platform | Email, SMS, direct relationship |
| Custom booking URL | Profile on Treatwell domain | Your own branded URL |
| SMS reminders included | Via Treatwell only | 300/mo on Pro (your messages) |
| AI receptionist | Not included | Included in Pro |
| No-show protection | Basic via platform policy | Card-on-file + fee charging |
| Brand identity | Treatwell brand front and centre | Your brand. Your page. |
Commission destroys your margins
At 25–35% commission, every £60 treatment nets you £39–£45. Treatwell's "free software" isn't free — you're paying for it in every booking, every day, forever.
Your clients aren't really yours
Clients who book through Treatwell are in Treatwell's database, not yours. They get Treatwell marketing, Treatwell loyalty points, and Treatwell suggestions for other salons. Appointd keeps your client list entirely in your control.
Treatwell can discount your services
Treatwell runs platform-wide promotions that can discount your services without explicit per-promotion consent. Your £80 treatment might appear at £56 in a flash sale you didn't ask for.
Leaving is painful — intentionally
When you leave Treatwell, clients who found you through the marketplace have no direct way to find you. Building a direct booking habit takes months of re-education. Appointd gives you a permanent branded URL from day one.
Try Appointd free for 14 days. No credit card. No commission. Ever.
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