Appointd is flat-rate booking software for UK salons, barbers and therapists. One price. All features. Zero commission on your clients — ever.
No credit card · No commission · Cancel any time
"I'm in the process of leaving Fresha. I can't justify paying upwards of £10K per year in commissions."
"They promised free forever accounts for initial features... they are not honouring that promise."
"A client I've had for 5 years booked through Fresha and I was charged 20% as if they were a new client."
"Phone support is paywalled. I waited 9 weeks on a held payout with zero meaningful response."
Paraphrased from verified reviews on Capterra, Trustpilot, and Reddit r/salon (2025–2026)
For a 3-chair UK salon doing £5,000/month in client revenue:
Fresha
£321
per month (estimated)
£44.85 plan (3 staff × £14.95)
£1,000 commission (20% on new bookings)
£195+ processing fees
£7.95+ Insights add-on
£79.95 AI Concierge add-on
Appointd Pro
£35
per month, flat
£35 — that's it
£0 commission
AI features included
300 SMS included
No add-ons needed
That's a saving of £286/month — or £3,432/year.
| Feature | Fresha | Appointd |
|---|---|---|
| Monthly fee (3 staff) | £44.85+ | £35 |
| Marketplace commission | 20% per new client | None. Ever. |
| Commission on self-sourced clients | Yes (if they book via app) | No |
| Phone support | £14.95/mo add-on | Included on Business |
| AI receptionist | £79.95/location/mo | Included in Pro |
| Insights / analytics | £7.95/staff/mo add-on | Included in Pro |
| Third-party payment processor | No (Fresha Payments only) | Yes (Stripe) |
| "Free forever" promise | Broken March 2025 | We never promised that |
| Data export if you leave | Marketplace clients may stay on Fresha | Your data. Full CSV export. |
Commission on your own clients
Fresha charges 20% on any "new client" booking through their app — including clients who found you through your own Instagram or Google Ads.
"Free forever" was a lie
In March 2025, Fresha removed their free tier and introduced per-staff fees. Businesses who trusted the free-forever promise were given short notice and no meaningful discount.
Support paywalled
Phone support costs an extra £14.95/month. Email support during payment holds is slow and ineffective — one salon reported waiting 9 weeks on a held payout.
The real price is 10× the headline
Once you add commissions, processing fees, the Insights add-on, AI Concierge, and Google Rating Boost, a 3-chair salon is paying ~£321/month — not the £29.85 headline.
Try Appointd free for 14 days. No credit card. No commission.
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